SIMPLIX User Privacy Policy

1. Information collected

• Personal Data: SIMPLIX collects personal information from the user when registering on the platform, including name, address, telephone number, email and payment information.
• Usage Data: SIMPLIX also collects information about the user's use of the platform, such as requests for services, transactions made and interaction with providers.

2. Use of Information

• Information Purposes: The user's personal and usage data are used to:

o Facilitate the operation of the platform and the provision of services.

o Process payments and transactions.

o Communicate with the user regarding their account and services.

o Improve and personalize the platform use experience.

o Comply with legal and regulatory obligations.

• Data Sharing: SIMPLIX will not share user information with third parties, except as necessary to process payments, comply with the law, or protect the rights and safety of users and SIMPLIX.

3. Data Protection

• Security Measures: SIMPLIX implements technical and administrative security measures to protect user information against unauthorized access, loss, misuse or disclosure.
• Restricted Access: Only authorized SIMPLIX personnel will have access to user information, and only to the extent necessary to perform their functions.

4. User Rights

• Access and Correction: The user has the right to access, correct and update his or her personal information at any time through the platform.
• Withdrawal of Consent: The user may withdraw their consent to the use of their personal information at any time, which may involve deactivating their account on the platform.
• Right of Deletion: The user may request the deletion of their personal information, subject to SIMPLIX's legal and commercial obligations.

5. Data Conservation

• Retention Period: SIMPLIX will retain user information for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolution of disputes and application of agreements.

Common Provisions for Providers and Users

1. Confidentiality

• Confidentiality Commitment: SIMPLIX is committed to maintaining the confidentiality of the personal information of providers and users, using said information only for authorized purposes.

2. International Data Transfer

• International Transfers: In the event of international data transfers, SIMPLIX will ensure that they are carried out in accordance with applicable laws and that appropriate measures are implemented to protect personal information.

3. Contact and support

• Queries and Claims: For any query, request or claim related to privacy and data protection, providers and users can contact SIMPLIX through the support channels indicated on the platform.

4. Policy Update

• Revisions and Changes: SIMPLIX reserves the right to update these privacy policies at any time. Modifications will be notified through the platform and will be effective once published.

SIMPLIX Provider Privacy Policy

1. Information collected

• Personal data: SIMPLIX collects personal information from the provider when registering on the platform, including name, address, telephone number, email, identification and bank details.
• Activity Data: SIMPLIX also collects information about the provider's activities on the platform, such as services offered, transactions carried out and interaction with users.

2. Use of information

• Information Fines: The provider's personal and activity data are used to:

o Facilitate the operation of the platform and the provision of services.

o Process payments and commissions.

o Communicate with the provider regarding your account and services.

o Improve and personalize the platform use experience.

o Comply with legal and regulatory obligations.

• Data Sharing: SIMPLIX will not share provider information with third parties, except as necessary to process payments, comply with the law, or protect the rights and safety of users and SIMPLIX.

3. Data protection

• Security Measures: SIMPLIX implements technical and administrative security measures to protect provider information against unauthorized access, loss, misuse or disclosure.
• Restricted Access: Only authorized SIMPLIX personnel will have access to provider information, and only to the extent necessary to perform their functions.

4. Provider Rights

• Access and Correction: The provider has the right to access, correct and update your personal information at any time through the platform.
• Withdrawal of Consent: The provider may withdraw its consent to the use of your personal information at any time, which may involve deactivating your account on the platform.
• Right to deletion: The provider may request the deletion of your personal information, subject to SIMPLIX's legal and commercial obligations.

5. Data retention

• Retention Period: SIMPLIX will retain provider information for as long as necessary to comply with the fines for which it was collected, including compliance with legal obligations, resolution of disputes and application of agreements.

Common Provisions for Providers and Users

1. Confidentiality

• Confidentiality Commitment: SIMPLIX is committed to maintaining the confidentiality of the personal information of providers and users, using said information only for authorized purposes.

2. International Data Transfer

• International Transfers: In the event of international data transfers, SIMPLIX will ensure that they are carried out in accordance with applicable laws and that appropriate measures are implemented to protect personal information.

3. Contact and support

• Queries and Claims: For any query, request or claim related to privacy and data protection, providers and users can contact SIMPLIX through the support channels indicated on the platform.

4. Policy Update

• Revisions and Changes: SIMPLIX reserves the right to update these privacy policies at any time. Modifications will be notified through the platform and will be effective once published.

Last updated: March 08, 2024 06:37 am